All our products are developed to the highest quality standards and therefore have a long lifespan. However, we only offer a guarantee on our Curaprox sonic toothbrushes. This is valid for two years. You also have the option to register your device and extend your guarantee by another year, for free. To do this, simply go to your user account and extend the manufacturer’s guarantee under "Registered products".

Take advantage of our first-class customer service and extend the manufacturer’s guarantee on any sonic toothbrush. Simply click on the "Registered products" tab in your user account and register your new product. This will extend your guarantee by another year, for free.

If you don’t have a Curaprox account yet, now is the time to create one. First, click "Login" in the menu at the top of the website.

Please inform us of the faulty product as soon as possible using the contact form. We will then look into whether we can replace it and tell you what to do next.

You can return items to Curaprox within 30 days, unopened and in their original packaging. If the item is like new, the purchase price will be refunded to you via the payment method used. It takes around 3–10 working days to process returns once they have been received.

Write to us using the contact form. We will then look into whether we can replace it and tell you what to do next.

You can return products within 30 days from the day on which the items were delivered to you. If 30 days have already passed, please contact our customer service team using the contact form and we will consider your case on an individual basis.

We generally accept returns of any items that are still in their packaging. Unfortunately we are unable to accept returns of hygiene products that have been opened. These include toothbrushes, toothpaste, interdental brushes, soothers, etc.

Write to us using the contact form. We will then check whether the item(s) can be returned and inform you of the next steps to take.

Does our Hydrosonic toothbrush not work for you? You can return it within 30 days of purchase and we will give you your money back.

Write to us using the contact form. We will then inform you of the next steps to take.

You can get in touch with our customer service team via our contact form.

If you are unable to resolve the fault with the help of our customer service team, we will send you a pre-paid return label. You can then return the Hydrosonic toothbrush free of charge with a description of the fault.